What are you and your company doing to create raving fans? Like the commercial world of construction, our market is filled with well-intended companies that consistently underperform and disappoint their clients. Be prepared with it before going a rave; it's no fun for anyone if you don't like the music when you're at a rave. The best way to learn is by example: look at those around you and follow what they are doing. These diatribes are can be extremely damaging to a brand, especially newer ones. The examples in the book will assist you to think outside the square. Now, if you went above and beyond, it goes a long way towards creating a raving fan.
There are different groups of people in the rave scene that subscribe to different styles of raving, most of them defined by different styles of music, dance, or fashion. It may take a while to learn a few cool dance moves associated with the rave scene before going, for example the Melbourne Shuffle. You might find a great dancing space near a stack of speakers, but that can be painful to your ears. Thinking, too, of old Aleck Douglas and the things that he had said in his raving. With some earplugs, you will be able to enjoy it! If you're not sure how to dance, look at how other people at the rave are dancing and follow their lead. The next step is to either align, adjust, or accept your vision as in-line with what your customers want.
Find a style you feel comfortable with. Start off slowly and progress by going faster as you get used to it. The folks there opened their doors to my peer group and shared a concept that literally up-ended my belief about client satisfaction and provided me with a new tool to convey our client satisfaction goals to our people. Once you get accustomed to space, it will be a little easier to make your wardrobe more eccentric. Schedule meetings, conduct surveys, and follow up on customer service issues—whatever you can do to get feedback on how your customers want your company to run will help you align that with your own vision. Give, then give a little more. The social media marketing revolution has made us all aware of the importance and value of customer service and feedback.
When someone apologizes to you, accept it; it was only an accident, after all. You may see how she has fascinated me, for I could go on raving about her for hours. This created a path for design affordability, friendliness, compactness, etc. Daryl Dollinger, Seth Salzman and I lived and breathed this concept, working out of makeshift offices from the beginning until the day we turned this amazing concept over to a company that we believe will leverage our momentum, our great people and our infrastructure to take it to a global level, explains Martin Sprock, founder and chairman, Raving Brands. Mary began to feel that she, too, was in danger of raving distraction.
They believe that if they consistently blow their clients away by being committed to exceeding their client's expectations, then everyday they are securing that company's future. Once people begin to get it, keep going and weave it into the fabric of your company. Raving Fans We all know how important word of mouth marketing is, could you imagine providing a level of customer service, not to one or two customer but to all customers all the time, that is so unique that your customers become Raving Fans of your business, talking about their fantastic experience with your business at every opportunity. Dave Bryan Contributing Editor In my last article, I talked about company culture and how it can make or break client satisfaction. This helps the people have a voice and allows them to have a hand in shaping policy i. Create your own terms and language within your company as long as everyone can get their arms around it.
Without going into a book analysis, the problem is clear: there can be two types of raving fans. While not necessarily a social network, Change. Article Summary If you're going to your first rave and you're not sure how to act, try listening to some of the music that will be playing there beforehand so it's easier to dance to it when you're at the rave. So it really turned my head when that same project, for this company, would have rated a 5 or 6. A traditional customer service paradigm Customer service is about the moment of truth that point in time where your business is in direct contact with your customer, you can by reengineering or improving those moments of truth differentiate your business and achieve customer service excellence.
We have 910 embroidered on our sportswear. It has also earned margins that are two to three times that of the competition! Since joining Zendesk, Zopim has been welcomed into our product family as , along with a number of treasured belongings. Like learning any new language, it takes time, but when you master it a whole new world opens up to you. Some ravers don't like kandi ravers because of the associated stereotype of immaturity. Be cautious that loose kandi may fling off from your arm while dancing. Several years back, I had the good fortune of getting an inside view of an amazing commercial construction company in Boston.
Start by making small changes to your current customer service model and gradually build on these changes, this way you will be able to achieve consistency of service. Their goal is only 9s and 10s. Finding a dance to do at a rave is always the hardest. I hear it talked about in the hallways of our company. During our visit, we could randomly ask any employee to define a 5 or 6, or a 9 or 10. To build further on your customer service knowledge, and once you have read Raving Fans by Ken Blanchard , it would be beneficial to read I was your customer.
Facebook, Twitter, Yelp, Foursquare, etc. Step 3: Deliver your vision plus one percent To create a raving fan you need to exceed on delivery of your customer service promise each and every time the customer deals with you, the customer needs to believe that they can count on you again and again. The Three Secrets of Raving Fans Customer Service A brief summary of the three secrets Step 1: Decide what you want First you will need a detailed vision, creating a vision of your future customer service model centered on your customers will take time and effort but without it you will not be able to progress. Their belief in their ability to produce 9s and 10s has rewarded them with an incredibly loyal client base that has allowed them to consistently grow. Create your own style and be unique. Now I would like to discuss how to create a common language for everyone in your company, so that everyone can understand what raving fans are, and how important they are to your business.